Frequently Asked Questions

We’ve tried to answer your questions below. If we have missed any, please email us with your enquiry.

There are a few ways you can book with Axo Students. To book online, select your city and browse the properties where you’ll be staying. Choose the room you want and click ‘Book Now’ to enter the booking/enquiry process.

Alternatively, you can call us to arrange your booking, please check the contact details on our web site for the number to speak to our management teams. You can also book at reception in your chosen property.

Our Receptions is open to take your booking between Monday – Friday 10am – 6pm. Contact details are on the web site
You will need to pay a deposit via debit/credit card at the time of booking and provide card or account details so we can set up your rent payments, so please have this information to hand.

Please note if you are not the card holder we will need to speak to them to process the payment, so please make sure they are available to speak to us during the call. Once you have booked your room, your contract will be sent to you by email for you to check and sign.

Yes. If you would like to drop by to one of our property receptions during our opening hours we would be happy to help. If you wish, you can arrange a time to speak to us and also see our rooms, you can book a viewing appointment and this will ensure someone is available to help you. You can do this online or by calling the relevant reception number.

Nearly all of our properties have dedicated show flats where you can see what the rooms are like and we can answer any questions you may have. You can arrange this by booking a viewing online or by calling on the relevant reception number.

Any full time student can live with Axo Students, if you are ensure if you qualify please call us on the relevant reception number to discuss your situation.

Your university/college can usually tell you this...

As long as you are still registered as a full time student and your placement is part of your degree/course then yes, you can still live with Axo Students.

First, choose your property. You can view our properties using the location button at the top of the page. Once you’ve chosen a property and completely the booking process online, on the phone or in-property (including all information and successful deposit payment) we will email you a tenancy agreement. You will need to print this and thoroughly read through it with your guarantor. Both of you need to sign the tenancy agreement, along with a witness. You then need to return this to us by post before the expiry date, which is stated in the email (usually 14 days for UK students and 21 days for international students, but this can be shorter depending on the time of year when you are booking).

If you choose to not proceed before returning the signed paperwork, you can let us know and we will cancel the booking and return your deposit. Once you have signed the contract you will be bound by our cancellation policy if the 14 day cooling off period has elapsed.

By law, if you pay a deposit to your landlord or letting agent then they must protect it in a government-authorised tenancy deposit protection scheme. It applies to all landlords and agents in England and Wales who have an Assured Shorthold Tenancy (AST) agreement (the contract) with their tenant.

It was introduced to ensure that you are able to get your deposit back from your landlord or agent when you move out.